Terms and Conditions
The information on this page forms our terms and conditions and is in accordance with The Consumer Protection (Distant Selling) Regulations 2000.
General
We take every effort to ensure that the information published on this web site is accurate. However, we cannot accept any liability for the accuracy or content. Visitors who rely on this information do so at their own risk. Pure Invitation reserves the right to change prices and / or products without prior notice. We accept no responsibility for any effect of ageing caused to any of our products or materials used. Pure Invitations products are not suitable for children
Payment
Payment can be made by debit or credit card through Sagepay - a secure payment facility (we do not have access to your card details)
Copyright
The material featured on this site is subject to copyright protection. The permission to reproduce material does not extend to anything on this site identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.
Printing & Proof Service for DIY invitations, Invite Designer
If you are opting for our printing service, you can either choose to use our online proof facility, see here. or our custom proof service. a proof must be selected at a cost of £3.50 per set of wordings. A proof will be emailed to you for approval, changes may be made and one revised proof will be sent free of charge. It is your responsibility to ensure all of the details and layout are correct to your requirements, we are not responsible for checking spelling and grammar. Once you have approved your proof any changes required after the printing has been carried out will be subject to a reprinting charge and the cost of new inserts.
Returns/Cancellation Policy, for non personalised items only
If the items have arrived damaged or an incorrect item has been sent:
Please contact us by email within 7 days. We will replace or refund for the damaged goods as required. We will also pay the normal First Class/standard parcels cost of returning your goods. Do not return damaged goods without contacting us first. Postage will not be refunded on faulty goods returned without prior notification.
Any shortages/discrepancies must be advised within 7 days of receipt of your parcel. We therefore advise that you check your order on receipt as we cannot investigate shortages after this time. On the rare occasion that an order is dispatched with an out of stock item, this will be advised on your invoice and will follow once back in stock.
If you do not like the items you have received or have chosen the wrong item:
Please return them to us within 14 days of receipt. Please enclose a copy of your invoice indicating the items being returned. We will be happy to refund you for the returned items, less the cost of the orginal postage and packing, providing they are returned in their original condition with any sealed packaging unopened. You must pay the cost of returning the goods and you will be responsible for their safety during transportation. When returning items please obtain a free proof of postage from the Post Office so that you can make a claim against them in the event of the goods being lost in the post.
If you ordered incorrectly or want replacement goods for returned items, this will be regarded as a new order and as such should be made through the website in the usual way which will include postage and packing at the standard rate.
When returning goods, it is your responsibility that they are packed so as to avoid damage in the post as goods must be received by us in a re-saleable condition. If any returns received are not in a re-saleable condition, we may only refund you 50% of the retail value of the goods
Refunds Policy, for non personalised items only
Refunds will be made within 14 days of us receiving the returned goods. The payment method of the refund will be as per the original transaction e.g. cheque or via the debit / credit card by which the original transaction was made. The refund will include the cost of the original postage for delivery and the returned postage cost for faulty or incorrectly picked goods only.
Should you return goods to us that are not faulty and you have not paid for the postage then we will charge you the direct cost of the expense of the return.
Returns/Cancellation/Refunds Policy, for personalised items only
As the stationery is personalised to your specific requirements, any refunds or exchanges can only be given if the merchandise is faulty, or if the specifications of the order have not been met. We will be happy to reasonably exchange or alter any stationery prior to the proof being approved. In the event of a cancellation after this point, all work in progress must be paid for in full.
Privacy
Pure Invitation respect your privacy and are committed to protecting it. Any information provided by you in the course of purchasing from this website is used in accordance with the Data Protection Act 1998. We do not pass your details onto anyone else. From time to time we may send you offer emails, which you can unsubscribe to.
Complaints
In the unfortunate event you feel the need to complain, please address any complaints in writing to Complaints Department, Unit A3, Little Heath Ind Estate, Old Church Road, Coventry, CV6 7NB