Non personalised items
Please allow up to 4 days for dispatch

Personalised items requiring a printing service
Please allow 7-10 working days, we will often improve on this timescale but this timeframe allows for our busy peak times. On the rare occasion an item is out of stock, the despatch times may be extended, you will be informed of this via email. On occasion, we may send the majority of your order with an item to follow on back order.

Samples
Dispatched within 4 working days.
* Please note in order for us to keep the postage costs low for you, samples of DIY invitation kits are sent in padded envelopes. Actual orders are boxed and very well packaged.

Express Delivery
We offer an express delivery for a charge of £10 for non personalised items and £25 for personalised. Non personalised orders will be dispatched the same day if placed before 12 noon. Personalised orders will be dispatched within 3 days if placed before 12 noon,

It is stock dependent; once your order is received you will be notified if there are any stock shortages and a refund offered of we cannot meet the above timescales.

Returns Policy for Personalised Printed Items
As the stationery is personalised to your specific requirements, any refunds or exchanges can only be given if the merchandise is faulty, or if the specifications of the order have not been met. We will be happy to reasonably exchange or alter any stationery prior to the proof being approved. In the event of a cancellation after this point, all work in progress must be paid for in full.

Returns/Cancellation Policy, for Non Personalised items only

If the item has arrived damaged / shortages and discrepancies
Please contact us by email within 7 days. We will replace or refund for the damaged goods as required. We will also pay the normal First Class/standard parcels cost of returning your goods. Do not return damaged goods without contacting us first. Postage will not be refunded on faulty goods returned without prior notification.

Any shortages/discrepancies must be advised within 7 days of receipt of your parcel. We therefore advise that you check your order on receipt as we cannot investigate shortages after this time. On the rare occasion that an order is dispatched with an out of stock item, this will be advised on your invoice and will follow once back in stock.

If you do not like the items you have received or have chosen the wrong item:
Please return them to us within 14 days of receipt. Please enclose a copy of your invoice indicating the items being returned. We will be happy to refund you for the returned items, less the cost of the original postage and packing, providing they are returned in their original condition with any sealed packaging unopened. You must pay the cost of returning the goods and you will be responsible for their safety during transportation. When returning items please obtain a free proof of postage from the Post Office so that you can make a claim against them in the event of the goods being lost in the post. If you ordered incorrectly or want replacement goods for returned items, this will be regarded as a new order and as such should be made through the website in the usual way which will include postage and packing at the standard rate.

When returning goods, it is your responsibility that they are packed so as to avoid damage in the post as goods must be received by us in a re-saleable condition. If any returns received are not in a re-saleable condition, we may only refund you 50% of the retail value of the goods

Refunds Policy, for non personalised items only
Refunds will be made within 14 days of us receiving the returned goods. The payment method of the refund will be as per the original transaction e.g. cheque or via the debit / credit card by which the original transaction was made. The refund will include the cost of the original postage for delivery and the returned postage cost for faulty or incorrectly picked goods only. Should you return goods to us that are not faulty and you have not paid for the postage then we will charge you the direct cost of the expense of the return.

Returns Policy for Personalised printed items
As the stationery is personalised to your specific requirements, any refunds or exchanges can only be given if the merchandise is faulty, or if the specifications of the order have not been met. We will be happy to reasonably exchange or alter any stationery prior to the proof being approved. In the event of a cancellation after this point, all work in progress must be paid for in full.