Terms and Conditions

The information on this page forms our terms and conditions and is in accordance with The Consumer Protection (Distant Selling) Regulations 2000.
 

General
We take every effort to ensure that the information published on this web site is accurate. However, we cannot accept any liability for the accuracy or content. Visitors who rely on this information do so at their own risk. Pure Invitation reserves the right to change prices and / or products without prior notice, any obviously incorrectly priced items (£0.01) may not be dispatched and additional payment may be required. We accept no responsibility for any effect of ageing caused to any of our products or materials used. Pure Invitations products are not suitable for children

Payment
Payment can be made by debit or credit card through Sagepay - a secure payment facility (we do not have access to your card details) 


Postage
Please note, most of our invitations require a large letter postage.  Please check with the post office before sending to avoid them being damaged in the post. 
 

Copyright
The material featured on this site is subject to copyright protection. The permission to reproduce material does not extend to anything on this site identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

 

Printing & Proof Service
A proof will be emailed to you for approval, changes may be made and one revised proof will be sent free of charge.  Please try to ensure all of the details and layout are correct to your requirements, we are not responsible for checking spelling and grammar. If further proofs are required a £7.50 proofing fee is payable.

 

RETURNS

If the items have arrived damaged or an incorrect item has been sent:
Please contact us by email within 7 days. We will replace or refund for the damaged goods as required. We will also pay the normal First Class/standard parcels cost of returning your goods. Do  not return damaged goods without contacting us first. Postage will not be refunded on faulty goods returned without prior notification.  

Any shortages/discrepancies must be advised within 7 days of receipt of your parcel. We therefore advise that you check your order on receipt as we cannot investigate shortages after this time. On the rare occasion that an order is dispatched with an out of stock item, this will be advised on your invoice and will follow once back in stock.

 

If you do not like the items you have received or ordered incorrectly
Please return them to us within 6 months of receipt. Please enclose a copy of your invoice indicating the items being returned. We will be happy to refund you for the returned items. If you are returning a full order, we will reimburse the full order value including the delivery cost as well. You do need to cover the cost of the return and obtain a free proof of postage from the Post Office so that you can make a claim against them in the event of the goods being lost in the post. 

 

If you ordered incorrectly and need a replacement
This will be regarded as a new order and as such should be made through the website in the usual way which will include postage and packing at the standard rate.  Please return the incorrect item as stated above.

 

Refunds Policy
Refunds will be made within 14 days of us receiving the returned goods. The payment method of the refund will be as per the original transaction e.g. via the debit / credit card by which the original transaction was made.  The refund will include the cost of the original postage for delivery only if the full order is returned to us.  If you are returning due to the goods being faulty or incorrectly picked we will also reimburse the cost of returning the items to us.

Offers
We reserve the right to end promotions early. In the event that two offers are run simultaneously, they cannot be combined.

Privacy
Pure Invitation respect your privacy and are committed to protecting it. Any information provided by you in the course of purchasing from this website is used in accordance with the Data Protection Act 1998.  We do not pass your details onto anyone else. We will send you emails containing tips, advice and offers if you do not want to receive these you can unsubscribe using the link at the bottom of the email. 

Complaints 
In the unfortunate event you feel the need to complain, please address any complaints in writing to sales@pureinvitation.co.uk