We’re delighted to share that we have won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.
This award celebrates businesses that are delivering standards that go above and beyond for their customers which is an integral part of customer focused ethos.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2023 and 31st December 2023. And we did!
Upon hearing the news Carol Vincent, Pure Invitation’s Owner & Creative Director commented: “We’re so excited to receive another Platinum Trusted Service Award from Feefo. Keeping our customers happy is our priority. So, the fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service. The award reflects how hard we work to listen to our customers and keep them happy, especially in a climate where purse strings are tight. Thank you to everyone who took the time to leave us a review – every one makes a difference and we really appreciate it!”
Find Pure Invitation on Feefo here.